If you are not 100% satisfied, a 30-day money-back guarantee is offered on all ZO® products purchased from www.zoskinhealth.ca. Please make sure the product is returned within 30 days of the order date on the packing slip to ensure a refund (excludes shipping and handling charges).
To return product(s) you must obtain a Return Merchandise Authorization (RMA) number. Please contact our customer service department at 888-893-1375, Monday–Friday, 7am – 6pm CST to request a RMA number, or for further assistance with processing your return. Any returns received without a return authorization will be unable to be processed.
Please note, refunds will exclude any and all original shipping and handling charges, as well as any costs incurred for return shipping. Refunds will be made only to the original credit card used to purchase the returned product.
ZO® is only able to accept the return of products purchased through the ZO® website. Note that all returns are subject to validation and approval by ZO®. ZO® reserves the right to limit or refuse a return.
ZO® is not responsible for any lost or stolen packages.
Damaged Products: We apologise if you have received items that may have been damaged during transit. Please save the damaged box and product and contact our customer service department at 888-893-1375, Monday–Friday, 7am – 6pm CST.